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Best Western Kings Inn and Conference Centre 

Best Western

The Best Western Kings Inn and Conference Centre in Burnaby, B.C. adopted the Resource, Service & Venue Planner software in May of 2002. And despite coinciding with the Catering Manager's retirement after 17 years with the hotel, their transition from a hard-copy function book and pre-printed forms could not have run more smoothly.

Since R.S.V.P. was made accessible across the Kings Inn's local area network then, the management team was able to share responsibility for booking meetings and banquets without finding a replacement. In fact, within just a few months, Food and Beverage Manager Jack Pascoa had already concluded:

 "R.S.V.P. saves us over 20 hours each week" - a savings of between 60% and 70% of the total time spent administering banquet bookings.

As a direct result, catering remains a bright spot of profitability within the hotel's food and beverage operations, even during this challenging economic climate for Vancouver's hospitality industry.


South Hall Banquet and Wedding Palace, Moti Raja Catering

South Hall

As the name implies, Vancouver's South Hall Banquet & Wedding Palace typically hosts once in a lifetime events for clients with very long lead times to plan. Combined with their extensive menu options, the host of special touches they can arrange, and guest counts which often exceed 1,000, this poses precisely the administrative challenge which R.S.V.P. was designed to handle.

But R.S.V.P. not only freed up time for owner Bill Kainth and his son Rajan to manage their other businesses: on-site and take-out catering, as well as supplying wholesale prepared sauces and other delicacies. It was even customized for these other activities with one integrated calendar as well as different company logos for invoicing and corresponding with their South Hall or Moti Raja Catering clients.

Furthermore, Rajan's varied responsibilities frequently take him off-site both during and after regular business hours. So it was at his request that R.S.V.P. was first interfaced to handheld Palm personal digital assistants; providing essentially all the scheduling and client contact information he ever needs anytime, anywhere.

So when the Kainth family recently expanded their business to include party supplies and equipment rentals as well, they were so pleased with R.S.V.P., they invited its developer, Paul Schatzley, to design custom software to support this new venture too.


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